Luxora Shipping Policy

Last updated: 11 October 2026

At Luxora, we are committed to delivering your orders safely and efficiently. We aim to make every part of your shopping experience simple, reliable, and enjoyable.

Please read our shipping policy below for information about order processing, delivery times, shipping fees, and tracking.

1. Shipping Locations

Luxora currently ships exclusively within South Africa.

We deliver to eligible addresses across South Africa, subject to courier coverage and service availability in your area.

At this time, we do not offer international shipping.

2. Order Processing

Orders are typically processed within 5-8 business days after payment has been confirmed.

Business days exclude weekends and South African public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

3. Delivery Times

Our estimated delivery time within South Africa is 5-8 business days after dispatch, depending on your location and courier service.

Please note that delivery times are estimates and are not guaranteed. Remote areas, courier delays, severe weather, public holidays, and other unforeseen circumstances may affect delivery.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and the shipping options available.

Any applicable shipping charges will be displayed before you complete your purchase.

If Luxora offers free shipping or promotional delivery rates, the relevant terms will be displayed on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, where available.

Please allow up to 48 hours for tracking information to become active.

If you have not received tracking details or your tracking information has not updated, please contact our customer support team for assistance.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout, including their name, address, and contact details.

If you notice an error in your delivery information, please contact us as soon as possible at beneke.miguel@outlook.com

We will do our best to assist with corrections before your order is dispatched. Once an order has been shipped, changes to the delivery address may not be possible.

Additional costs arising from address corrections or redelivery will be communicated where applicable.

7. Delayed, Lost, or Missing Orders

Although we work to ensure that every order reaches its destination on time, delivery delays can occasionally occur.

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate the matter with the relevant courier.

If your tracking information shows that your order has been delivered but you have not received it, please contact us so we can assist with an investigation.

Luxora will handle reported delivery issues in accordance with applicable South African consumer protection laws.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs of the item and packaging, where relevant, to help us assess the issue.

We will review your claim and work with you to find an appropriate resolution in accordance with our returns policy and applicable consumer protection laws.

9. Delivery Restrictions

Deliveries are subject to courier coverage and access restrictions. Some remote locations may require additional delivery time or may not be serviced by our standard courier partners.

If we are unable to deliver to your address, we will contact you to discuss the available options.

10. Contact Us

For any shipping or delivery enquiries, please contact our customer support team.

Store: Luxora
Email: beneke.miguel@outlook.com

We appreciate your support and thank you for choosing Luxora.

Luxora — Quality, delivered with care.